Managing Partner – Funeral Home Manager

Managing Partner Funeral Home Manager At Carriage Services we are united by our purpose of creating premier experiences through innovation empowered partnership and elevated service As a member of our team youll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession Join us on this exciting journey as we continue to shape the future of our industry Carriage Services is an equal opportunity employer The Managing Partner is responsible for the overall leadership management and success of the funeral home You will lead a high performing team oversee all aspects of funeral home operations and ensure every family receives personalized seamless and memorable servicesThis role oversees daily operations financial performance staff development regulatory compliance and the delivery of exceptional service to every family entrusted to our care The ideal candidate is a servant leader who inspires others foster new relationships within the community builds a positive culture and ensures every detail reflects the highest standards of professionalism and compassion.
Compensation

75000 annually plus performance incentives and bonus opportunities
Job Type

Full Time
Location

Zanesville Ohio
Department

Funeral Home
Key Responsibilities

Leadership & Team Development Lead mentor and develop Funeral Directors Embalmers Funeral Assistants and support staff
Foster a culture of teamwork accountability continuous improvement and exceptional service
Recruit coach evaluate and retain top talent
Create staff schedules that ensure operational excellence and outstanding family care
Family Experience Meet with families to guide them through funeral cremation and memorial planning with empathy and professionalism Clearly explain service options merchandise pricing and available personalization opportunities Ensure every family receives personalized attention and a consistently exceptional experience Resolve concerns with compassion while maintaining the highest level of customer satisfaction
Operations Oversee all aspects of funeral home operations Coordinate with cemeteries clergy celebrants musicians florists crematories and other service partners Ensure all services are executed with precision dignity and attention to detail Maintain the facility vehicles equipment and preparation areas to the highest standards
Compliance & Administration Ensure compliance with all federal state and local laws governing funeral service Oversee the preparation and timely completion of death certificates permits obituaries contracts and all required documentation Maintain accurate records while protecting confidentiality and regulatory compliance
Financial & Business Leadership Manage the funeral homes financial performance including budgeting expense management and revenue growth Monitor key performance indicators and identify opportunities for operational improvement Support business development and community outreach initiatives that strengthen relationships and grow market presence
Qualifications

Licensed Funeral Director and Embalmer in accordance with state requirements
Minimum of five 5 years of progressive funeral service experience including leadership or management responsibilities
Associate degree or higher in Mortuary Science or an equivalent accredited program
Demonstrated ability to lead teams coach employees and cultivate a positive workplace culture
Strong understanding of funeral service laws regulations and ethical standards
Exceptional communication organizational and interpersonal skills
Proven ability to manage multiple priorities while maintaining attention to detail
Proficiency with funeral home management software and Microsoft Office applications
Why Join Carriage Services

At Carriage Services leadership is about more than managing operationsits about creating meaningful experiences for families and building an engaged purpose driven team We invest in our people through professional development leadership opportunities and a culture that values innovation integrity and service excellence
Benefits

Competitive salary with performance based bonus opportunities
401k with company match
Medical dental and vision insurance
Health Savings Account HSA
Life insurance
Employee Assistance Program
Tuition reimbursement
Professional development and leadership training
Employee discounts
Paid time off and holidays
Career advancement opportunities
Carriage Services is proud to be an Equal Opportunity Employer and is committed to creating an inclusive workplace where every employee is respected valued and empowered to succeed

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