Director, Client Delivery

Thank you for considering a career at Ensemble. Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end‑to‑end revenue cycle solutions and a comprehensive suite of point solutions to clients across the country.

The Opportunity
The Director is responsible for day‑to‑day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities, including outsourced vendors, clients, and in‑house functional areas of Patient Access, Health Information Management, and Patient Financial Services. The Director reviews and implements systematic approaches to maximize revenue and cash flow, ensuring results are consistently delivered. The Director is the face of Ensemble, responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. The position requires communicating organizational values and positive leadership to all associates within the organization.

Responsibilities

Articulate in writing plans with client deliverables, timelines, outcomes, and actions.

Monitor bad debt and identify improvements in registration, upfront collections, Medicaid eligibility.

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Facilitate monthly client meetings to review revenue cycle performance and opportunities for improvement, strategic initiatives, partnership opportunities, and escalated client support needs.

Promptly escalates operational or client concerns to Ensemble leadership.

Job Competencies

Leadership: Present virtual and onsite presence at client facilities, review processes, identify opportunities, and mentor associates.

Maintain knowledge of revenue cycle best practices and proficiency standards.

Promote a culture of collaboration between CBO and facilities.

Manage day‑to‑day operations of multiple mid‑to‑large sized organizations.

Ensure use of appropriate documentation and education materials.

Stay abreast of payer requirements and communicate financial impact.

Represent Revenue Cycle on finance and operations meetings.

Understand impact of facility operations on revenue cycle performance and have knowledge of metrics and benchmarks.

Monitor KPIs such as Registration Accuracy, POS Collections, Denial Rate, Estimate Utilization, Elective Self‑Pay, and others.

Participate in Denial Avoidance Committee and resolve accounts on hold or in DNFB/CFB status.

Coaching: Empower leaders and associates, develop talent, and focus on retention.

Innovation: Work independently to manage revenue cycle operations efficiently and effectively.

Communicate best‑practice processes and implement improvements.

Coordinate with facility CFO for performance improvements.

Delegate authority, maintain personal ownership of outcomes.

Lead teams, motivate, guide toward results through team unity and engagement.

Executive communication: Convey information clearly and concisely.

Program/Project Management: Responsible for projects from inception through completion.

Essential Job Functions

Articulate in writing plans with client deliverables, timelines, outcomes, and actions.

Monitor bad debt and identify process improvements.

Build relationships and organizational alignment to influence decisions.

Lead program‑level meetings with stakeholders.

Support analysis, reporting, and service line development with CFO and leadership.

Act as expertise in revenue cycle processes and communicate regulatory updates.

Assist leadership in understanding metrics, tools, and reports.

Facilitate monthly meetings to review performance and improvement opportunities.

Escalate concerns promptly to leadership.

Employment Qualifications

CRCR

3–5 years job related experience

Demonstrated advanced usage of AI and management of teams using AI for process improvements.

Remote position with willingness and ability to travel to client, temporary, or corporate office locations as needed.

Mandatory Requirements
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