Manager of Sales and Marketing Operations

Manager of Sales and Marketing Operations
As the Sales Operations Manager, you will oversee a high‑impact team including Contract Processors, Latitudes Consultants, and Sales Support Associates across Gifting, Tour Reception, and Sales Administration. You are the bridge between sales and support, ensuring seamless operations while protecting revenue through strategic anti‑rescission efforts.

You will step in, solve problems, coach teams, and elevate performance across the board.

Responsibilities

Lead and develop a multi‑functional sales support team

Act as the go‑to liaison between Sales and Support teams

Resolve guest and owner concerns with urgency and professionalism

Drive daily anti‑rescission strategies to protect revenue

Support Sales Consultants and Sales Managers in real time

Handle escalations, walk‑ins, calls, and emails with confidence

How You’ll Make an Impact

Analyze Quality Assurance performance weekly to reduce rescissions

Partner with Sales Leadership to resolve service and process gaps

Train, coach, and elevate both new and tenured team members

Reinforce best practices that improve customer experience and close quality

Step in where needed, Sales Support, Contracts, QA – you lead from the front

What We’re Looking For

Previous vacation ownership experience preferred

Current Nevada State timeshare license or ability to obtain within 1.5 weeks of start date

Certified notary public or ability to obtain

Strong leadership presence with a hands‑on mentality

Ability to coach, develop, and hold teams accountable

Exceptional communication skills, both written and verbal

Customer‑first mindset with problem‑solving instincts

Team player who drives results, not just activity

Why This Role Stands Out

High‑visibility leadership role with real influence on revenue

Fast‑paced, high‑energy environment

Opportunity to build, shape, and elevate team performance

BENEFITS

Lucrative compensation plans

Rewards & recognition programs

Annual bonus opportunities for select roles

Comprehensive medical, dental, and vision

401K match

Team member travel perks and discounts

Tuition assistance

Referral compensation program

Qualifications
Education
GED or better.

Experience

1 year in timeshare industry

1 year in vacation ownership

Licenses & Certifications

Notary public

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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