Customer Experience Specialist

Join Our Team as a Customer Experience Specialist!

Location: Remote - USA
Are you ready to join a dynamic team dedicated to empowering local economies? At DoorDash, we're constantly evolving and expanding into new verticals, and we're looking for a detail-oriented and proactive individual to help us deliver exceptional customer experiences. This remote role offers the flexibility to work from anywhere in the USA.
Responsibilities:

Respond to inbound customer inquiries via email and SMS.
Evaluate refund eligibility based on defined policy and criteria.
Validate order details and required data before processing.
Prepare and submit structured approval requests.
Track resolution status and ensure accurate case closure.
Complete required forms, documentation, and daily reporting.
Escalate high-risk or policy-exception requests when appropriate.
Communicate clearly and professionally with customers throughout the resolution process.
Identify recurring issues and flag trends to the team lead.

Requirements:

Prior customer support or similar relevant experience.
Strong written communication skills.
High attention to detail and comfort working within policy-driven frameworks.
Ability to follow structured SLA processes accurately.
Sound judgment in determining when to escalate issues.
Proficiency with Google Suite and email.
Available to work evening and weekend shifts.

Preferences:

Bachelor's degree or higher, or currently pursuing one.
1 year of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups, or related fields.
Experience working with external partners.
Ability to thrive in a fast-paced, evolving environment.

If you're excited about the opportunity to make a real impact and grow with us, apply now to become a part of our team!
Subject Line: Customer Experience Specialist - Remote Opportunity

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