Furniture Quality Control Manager - Dayton

Furniture Quality Control Manager

Dayton

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to our employees' development and fostering an internal promotional structure that rewards dedication and growth.
We are seeking an experienced Furniture Quality Control Manager to assess the quality and performance of our furniture delivery and assembly operations. This role is critical in ensuring customer satisfaction, contractor accountability, and operational excellence across all delivery teams. The ideal candidate will have hands-on experience as a furniture delivery and assembly contractor and possess the expertise to validate and manage third-party contractor performance.
Key Responsibilities

Contractor Validation & Onboarding

Evaluate and validate the qualifications, experience, and work quality of new delivery contractors, drivers, and assembly helpers before engagement
Develop and implement standardized assessment criteria for contractor performance evaluation

Quality Assurance & Ride-Along Audits

Conduct regular ride-along observations with delivery and assembly teams to assess performance, identify gaps, and ensure compliance with company standards
Document observations and provide detailed performance feedback to contractors and internal teams
Monitor safe handling practices, customer interactions, and assembly accuracy during field visits

Performance Monitoring & Reporting

Track key performance metrics including delivery timeliness, damage rates, assembly quality, and customer satisfaction scores
Generate comprehensive quality reports and provide recommendations for continuous improvement
Identify trends in performance issues and develop corrective action plans

Training & Development

Provide coaching and training to contractors and teams on company standards, best practices, and quality expectations
Share best practices across the contractor network to improve overall performance

Customer Satisfaction & Issue Resolution

Investigate customer complaints related to delivery and assembly quality
Work with contractors to resolve issues and prevent recurring problems

Required Qualifications

Minimum 3-5 years of hands-on experience as a furniture delivery and/or assembly contractor
Demonstrated ability to evaluate and validate work quality of delivery and assembly operations
Proven experience conducting ride-along audits or field assessments of contractor/driver performance
Strong knowledge of furniture delivery best practices, safety protocols, and assembly standards
Excellent communication and interpersonal skills
Ability to drive frequently and travel to field locations
Valid driver's license with a clean driving record
Strong organizational and documentation skills
Preferred Qualifications

Prior experience in a quality control, operations management, or supervisory role
Experience with delivery management software or quality tracking systems
Background in training and mentoring teams
Personal Attributes

Detail-oriented and committed to quality excellence
Strong problem-solving abilities and critical thinking skills
Collaborative approach to working with internal teams and external contractors
Professional demeanor and ability to provide constructive feedback
Commitment to continuous improvement and industry best practices
Physical Requirements

Ability to ride along on delivery and assembly calls, which may require sitting in vehicles for extended periods
Ability to observe assembly work, which may require standing, bending, or brief physical exertion
Ability to frequently travel to field locations throughout the service area
Salary: $55,000 - 65,000/year, DOE; plus bonus potential
Diakon offers vehicle allowance for field travel, competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.