Director Global Commercial Experience Platforms

Role Description

The Director Global Commercial Experience Platforms will lead the business strategy, workflow design, adoption, and global operations of Solventum's commercial technology platforms — ensuring that CRM (Salesforce) and adjacent tools are designed around the seller and customer experience, grounded in Jobs-To-Be-Done (JTBD) insight, and delivering measurable business outcomes.

This is not a technology delivery role; this leader operates at the intersection of experience strategy and platform enablement.

Translates requirements from Customer Experience and Partner Experience domain leaders into platform-ready specifications.

Manages the integrated platform backlog across both domains.

Defines UX standards that ensure a consistent and intuitive experience globally.

Oversees a 20+ person global CRM operations workforce.

Serves as the single business-side interface to Solventum's IT organization for all experience-related platform work.

Defines what the platform should do and why; IT defines how it is built and ensures it scales.

Critical to Solventum's Commercial Experience transformation.

How You Will Make an Impact

Lead with a change-agent mindset, growth orientation, and bias for action.

Define the business-side platform strategy and CRM roadmap.

Translate commercial strategy into clear business requirements, user stories, acceptance criteria, workflow logic, and prioritized backlog decisions for IT delivery.

Establish UX standards, interaction patterns, and workflow design principles.

Drive adoption through change management, training strategy, stakeholder engagement, and feedback loops.

Enable measurable outcomes through platform design and adoption.

Provide global business leadership for CRM operations.

Recommend global CRM organization structure and resourcing models.

Coordinate delivery across various teams to ensure coherent platform work.

Facilitate governance for intake, prioritization, trade-off decisions, and outcome measurement.

Maintain explicit partnership boundaries by defining experience requirements.

Qualifications

Bachelor’s degree or higher AND 10 years of relevant experience in B2B commercial operations, sales operations, customer success, channel management, CRM strategy, platform management, or related commercial leadership roles.

Proven credibility in B2B commercial environments.

Experience translating commercial strategy into seller-facing workflows.

Experience managing CRM platforms, preferably Salesforce.

Strong product management discipline.

Experience defining UX standards and workflow patterns.

Success leading change management and adoption programs.

Experience leading or coordinating global, regional, or matrixed teams.

Strong executive presence and stakeholder leadership.

Data-driven decision-making skills.

Familiarity with AI, automation, and intelligence-enabled commercial workflows.

Additional Qualifications

Master’s degree in Business Administration, Organizational Design, Operations Management, Information Systems, or a related field.

Experience in healthcare, life sciences, med-tech, pharma, or another regulated B2B environment.

Experience designing global-local CRM operating models.

Experience working with Salesforce or adjacent commercial platforms.

Demonstrated ability to connect Jobs-To-Be-Done insight with practical platform requirements.

Experience leading through transformation and organizational change.

Benefits

Competitive pay and benefits.

Medical, Dental & Vision coverage.

Health Savings Accounts.

Flexible Spending Accounts.

Disability Benefits.

Life Insurance.

Voluntary Benefits.

Paid Absences.

Retirement Benefits.

Work Location

Remote

Travel: May include up to 25% Domestic Travel.

Must be legally authorized to work in country of employment without sponsorship for employment visa status.