Technical Writer

The Role
The Technical Writer will own content areas within a complex, fast-moving product ecosystem. AsTechnical Writer, you will work closely with other writers and with Product to deliver high-qualitycontent on a monthly release cadence, using AI tooling and automation to produce documentation,and contribute to our multimedia strategy with video and eLearning content.

Responsibilities

Own documentation for multiple areas within CRM Product; deliver new content on a monthly releasecontent and manage existing content, ensuring it’s easy for customers to find and use

Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery

Support our multimedia content strategy, including video and eLearning resources, to meet customerswhere they are

Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcomingchanges and ensure content reflects the product accurately

Collaborate with other writers and participate in review cycles

Apply and help evolve team standards and processes for writing, publishing, and distribution

Qualifications

3+ years of technical writing experience or equivalent in a related role (for example, information design,knowledge management, documentation engineering)

A proven ability to dive deep into complex technical systems independently, learning new featuresquickly to translate them into customer-centric content

Strong communication and interpersonal skills, with the ability to collaborate effectively across teams

Strong prioritization and organizational skills, with the ability to manage multiple projects and competingpriorities in a deadline-driven environment

Experience with technical authoring environments and docs-as-code approach

Portfolio or samples that demonstrate ability to deliver content for a technical audience

U.S. West location (Pacific Timezone) required

Experience working for an enterprise software company ( preferred)

Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (preferred)

Experience with AI-driven content workflows and tooling

Experience with video production, eLearning development, or creating interactive training materials tosupport a multimedia content strategy

Familiarity with web development and programming languages (HTML, XML, CSS; Python, React,Javascript)

Equal Opportunity Employment
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

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