Senior Service BDC Manager: Lead & Optimize Show Rates

Mercedes-Benz of North Haven is seeking a Service BDC Manager to lead the dealership's BDC team, shape call standards, and drive appointment performance. You will own scheduling, coaching, reporting, and CRM usage to ensure clean data and high conversion.
This role requires prior dealership BDC experience, strong leadership, and a commitment to exceptional customer service in a premium brand environment. Competitive compensation and comprehensive benefits are offered.

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