Communications Content Manager

Kforce has a client that is seeking a Communications Content Manager in Miami, FL (Florida).

Responsibilities

Define project scope, governance model, content migration plan, and success criteria

Work closely with the IT Project Manager to lead end-to-end project management for the intranet development and staggered rollout - from requirements gathering and vendor coordination to implementation, testing, and launch

Develop, manage, and track detailed project plans, timelines, resourcing, and budgets

Partner closely with internal stakeholders from Communications, IT, HR, Marketing, Operations, and Field support across multiple brands and geographies

Align stakeholders around a shared vision and implementation roadmap; Ensure consistent brand representation across all platform components

Lead migration of content from current franchisee communications platform to new intranet across four distinct brand portals, as well as current corporate intranet

Launch a net-new intranet portal for international markets

Design content governance structure, workflows, and contributor training guides

Develop and deploy scalable change management and user adoption plan for both corporate and frontline users

Coordinate vendor and technology partner activities, ensuring delivery on time and on spec

Drive content planning, governance, and contributor onboarding strategies across global teams

Track adoption metrics, user feedback, and platform performance to guide enhancements post-launch

Define and monitor success metrics post-launch and implement continuous improvement plans

Ensure accessibility, usability, and scalability of the platform across diverse markets and user groups

Requirements

PMP or change management certification is a plus and experience with Project Management tools (e.g., Monday.com, Air Table, Miro, Jira, Microsoft Project, etc.)

7+ years of experience in project management, with at least +3 years managing intranets or digital internal communications platforms (intranets, employee engagement tools, etc.)

Experience working with and rolling out digital communication [SM1.1] [FA1.2] tools and/or intranet platforms (e.g., Interact, Unily, Firstup, SharePoint, Simplr, etc. [SM2.1] [ES2.2])

Strong background in communications strategy and experience communicating within organizations with frontline/deskless employees, franchisees, and/or decentralized business models

Background in franchise, retail, store, or restaurant operations communication and/or employee experience best practices highly desirable

Proven success managing complex, multi-brand and/or multi-market platform rollouts

Demonstrated ability to lead and influence cross-functional teams

Comfortable navigating both strategic and tactical elements - from stakeholder alignment and strategy development to task-level execution

Strong organizational, interpersonal, and written communication skills, with an understanding of how to tailor messages to different audiences

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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