PureStorage in Utah is seeking a Customer Services Specialist to be the first contact for our Technical Support team, directing inbound inquiries and routing to engineers to ensure rapid resolution and world-class assistance.
You will manage ticket lifecycles, provide proactive status updates, monitor service health, and escalate aging issues to leadership to meet SLAs. You will work with Support Engineers and Managers to keep customers informed.
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Global Support Orchestrator — Flexible Time Off
Segment (Twilio) · Salt Lake City, UT, USA ·
- Pay:
- 27.552 - 41.328
- Job type:
- Full Time