CRM Channel Specialist

Schedule Full time
Job Type Permanent
Industry Marketing advertising and pr
Highlights
0-2 years of experience in marketing, CRM, communications, print production, project coordination, or a related field.
Ability to manage multiple projects and deadlines.
Assists with campaign setup, customer audience execution, print production coordination, quality assurance, and campaign tracking to help deliver accurate, timely, and personalized customer communications.
Description

Job Summary:
The CRM Channel Specialist is responsible for building and deploying customer communications across their assigned channel — Email, SMS, or Chat. This role takes the strategy and creative brief, builds the communication inside the platform, ensures it's ready for QA, and sees it through to deployment.
This is a hands‑on execution role that requires technical proficiency, strong attention to detail, and the ability to manage multiple builds simultaneously without letting quality slip. The CRM Channel Specialist is the person who makes sure what the strategy team envisions actually reaches the customer — correctly, on time, every time.
Communication Build & Deployment
Build customer communications (emails, SMS messages, chat flows) inside the CRM platform based on approved briefs and creative assets
Configure audience segmentation, send timing, suppression logic, and personalization tokens as directed
Prepare all sends for QA review — ensuring builds are complete, accurate, and ready for testing
Deploy approved communications on schedule and confirm successful delivery
Maintain organized records of all builds, send dates, and audience parameters
Quality & Accuracy
Self-review all builds before submitting for QA — checking links, images, copy, personalization, and audience targeting
Implement QA feedback quickly and accurately
Flag any discrepancies between the brief and available assets or technical limitations before build begins
Maintain a low error rate and take ownership of quality in your channel
Platform & Process
Stay current on platform capabilities and best practices for your assigned channel
Contribute to process improvements that make the team faster and more reliable
Support the CRM Manager with reporting and performance pulls as needed
Assist other channel specialists during high-volume periods
Upload html files for CEC to view and know which current offers are running
Knowledge, Skills and Abilities:
4- year college degree or equivalent
Proficiency with at least one major ESP or CRM tool (Klaviyo, Cordial, Salesforce Marketing Cloud, Braze, Attentive, etc.)
Strong attention to detail — takes personal responsibility for accuracy
Ability to manage multiple builds and deadlines simultaneously
Basic HTML/CSS knowledge for email a plus
Understanding of segmentation, personalization, and CRM compliance basics
Team-oriented and communicative — raises issues early rather than late
Strong attention to detail — takes personal responsibility for accuracy
Ability to manage multiple builds and deadlines simultaneously
Basic HTML/CSS knowledge for email a plus
Understanding of segmentation, personalization, and CRM compliance basics
Team-oriented and communicative — raises issues early rather than late
Special Note:
Military Veterans and their spouses are encouraged to apply.
Our Commitment to Equal Opportunity & Your Privacy
EEO Statement:
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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