Commercial - Associate Director, Omnichannel Operations (Medical Affairs & Globa

Qualifications
• Bachelor's degree in a relevant field; advanced degree a plus.
• 7-10+ years of experience in omnichannel, digital, or marketing operations within pharma, biotech, or another regulated environment.
• Proven experience supporting hands-on execution of multi-channel campaigns.
• Working knowledge of CRM, Client, and related MarTech platforms and how they connect in execution.
• Experience coordinating QA, UAT, and launch activities across internal and external teams.
• Strong understanding of privacy, consent, and accessibility requirements in execution (GDPR, HIPAA, WCAG).
• Comfortable troubleshooting issues and operating in fast-moving execution windows.
• Strong organizational and communication skills in highly matrixed environments.
• Background in Medical Affairs or Rare Disease marketing is a strong plus.
Required Experience
• 7-10 years of omnichannel experience preferred
• Open to candidates with 20+ years of experience depending on fit and and if they are aligned with rate
• Strong background in omnichannel marketing and digital marketing
• Experience with marketing technology implementations
• Experience working cross-functionally with multiple stakeholders
• Strong organizational and communication skills
• Ability to act as a subject matter expert in omnichannel operations
Technical/Platform Knowledge
General understanding of systems is required, though deep platform ownership expertise is not necessary.
Platforms mentioned:
• Salesforce Marketing Cloud
• CRM systems
• Veeva
Manager emphasized that the candidate should understand how platforms function operationally and be able to collaborate effectively with platform owners. Example provided: partnering with a Salesforce Marketing Cloud owner to develop and execute email journey strategies aligned with business goals.