CLIENT SERVICES MANAGER

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Up to 5% Bonus, Cell phone Stipend

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary
Customer Service Manager

serves as the single point of contact of accountability for site operations across two client locations, leading a team of approximately 10 associates delivering integrated office and facilities support services. This role goes beyond daily execution, it is responsible for owning the service delivery model, elevating the client experience, developing talent, and driving operational excellence. The ideal candidate is a hands‑on leader and strategic operator who can assess current‑state operations, modernize processes, and build a high‑performing, cross‑trained team aligned to both client culture and ESFM standards.

Key Responsibilities Overview:

Client Partnership & Strategic Leadership

Serve as the primary client-facing leader, building strong relationships with key stakeholders

Facilitate regular business meetings to review operational performance, address priorities, and align on strategy

Develop and present strategic business reviews, including service enhancements, efficiency improvements, and growth opportunities

Anticipate client needs and proactively recommend solutions that elevate the workplace experience

Ensure seamless alignment between client expectations and ESFM service delivery standards

Operations & Service Delivery Ownership

Oversee all site services, including

Mail, shipping & receiving

Copy/Print services

Reception & front-of-house experience

Facilities support & maintenance coordination

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