Personal Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Account Manager to join our growing team in Ft. Myers, FL .

The PL Account Manager is responsible for servicing new and existing clients and helping to maintain positive client relationships, providing high quality of service to assigned accounts with a focus on the profitability of the business to the agency.

How You Will Contribute

Providing the best-level of customer service/support to all client’s accounts

Rate and prepare quotations when necessary

Mail binders and ID cards to insureds

Mail, fax or email application to company and suspend for receipt of policy

Handle client telephone and mail requests for information, endorsements, cancellations and other services as required

Assist with accounts receivable control

Document all conversations with insured and/or other interested parties

Complete policy rewrites when necessary

Have knowledge and abide by the underwriting guidelines and binding authority guidelines of each company

Maintain and update the AMS 360 and Image Right database timely and accurately

Inform company and client of errors in polices or endorsements

Maintain knowledge of current legal and social conditions that may impact adequacy of policy coverage and limit

Licenses & Certifications

Florida 2-20 Property & Casualty license or 4-40 Customer Representative license

Skills & Experience To Be Successful

3 years Industry Experience

Knowledge of customer service functions such as rating, marketing, claims handling and coverage information

Strong commitment to service for the agency's clients

Effective written and verbal communications skills

Effective and efficient use of computer and related equipment

Good organizational skills, attention to detail and ability to respond to requests effectively and efficiently

Industry designations are promoted and funded by the agency

Teammate Benefits & Total Well-Being

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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