Senior Account Director, Account Management (Medical Communications)

The Senior Account Director at DRIVE is responsible for communicating with and consulting marketing, medical, sales, education, and training associates and managers within the pharmaceutical/healthcare marketplace. This individual will consult product marketing teams in developing cost‑effective communication strategies to educate and change the behavior of a defined target audience. The role will also develop and present business proposals to existing and new marketing and medical clients to expand our client business. The Senior Account Director manages client expectations, physician opinion leaders, and strategic partners while collaborating with Operations and Scientific Innovation teams across multiple projects.

Essential Functions

Lead and direct client interaction and contribute ideas and solutions routinely embraced across multiple accounts; understand and proactively anticipate the implications of changes in clients’ products and portfolios.

Identify and foster the development of client relationships and pursue new business opportunities in established and emerging accounts directly or in partnership with the account manager or director.

Demonstrate deep knowledge of the operational aspects of DRIVE services, with expertise in most service offerings and across multiple client accounts.

Act as a mentor to the AM/project manager, assisting with timelines, project management, and client management as needed on assigned accounts.

Initiate strategic planning with the client within assigned accounts, taking responsibility for brand planning, calls with AORs, and proactive account recommendations.

Provide recommendations based on experience in various product life cycle models, communications offerings, product marketing, and competitive/external environmental factors.

Offer options for additional deliverables that enable clients to better achieve stated goals by expanding scope, and train and mentor AMs on basic skills.

Leverage DRIVE departments in idea generation for meeting customer needs with new, innovative solutions.

Assist leadership team on RFPs and SOWs.

Identify opportunities within the team environment for development and learning, and partner with management to develop and implement resources and content for training.

Provide guidance to improve colleagues’ knowledge of DRIVE products, services, and operational processes.

Support the organization in SOP maintenance and development.

Proactively monitor trends in the marketplace and educate the internal team on their appropriate application.

Travel 20‑25% of the time to client and off‑site locations to manage meetings and events.

Requirements
A minimum of a bachelor’s degree, with at least 11 years of related experience and/or training or an equivalent combination of education and experience in medical education, pharmaceutical marketing, and/or pharmaceutical advertising.

Periodic travel (local, national, or international) to client sites or events may be required.

Qualified candidates must be legally authorized to be employed in the United States, as our organization does not anticipate providing sponsorship for employment visa status for this position. We participate in E‑Verify.

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