Web Accessibility Consultant

Part-Time Accessibility Website Specialist

The Accessibility Website Specialist (Contractor) supports the Tennessee State Government Department of Human Resources in modernizing and maintaining accessible, user-centered HR websites. This role is responsible for ensuring ADA Level AA compliance across both internal and external platforms while improving content quality, usability, and engagement.
The position contributes directly to the State's digital accessibility goals by identifying and remediating barriers, implementing best practices in inclusive design, and supporting the Centers of Excellence service delivery model. This role differs from traditional web content roles by emphasizing accessibility compliance, governance processes, and cross-functional training.
This is a time-limited contractor position (9 months), part-time (approximately 25 hours per week), focused on content refinement, accessibility compliance, website modernization initiatives, and graphic design support.
Key Responsibilities

Website Accessibility Compliance: Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.
Content Refinement and Optimization: Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.
Website Redesign Support: Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.
Accessibility Training and Guidance: Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.
Governance and Review Processes: Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.
User Experience (UX) Enhancement: Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.
Graphic Design Support: Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.
Qualifications

Minimum Education & Experience:
Bachelor's degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
3+ years of experience in website management, digital accessibility, UX design, or content strategy.
Required Knowledge, Skills, and Qualifications (NSQs):
Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
Experience with Adobe Experience Manager (AEM) and website governance practices.
Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
Strong understanding of user-centered design and plain language principles.
Preferred Qualifications:
Accessibility certifications (e.g., CPACC, WAS, or equivalent).
Experience working in government, public sector, or large enterprise environments.
Experience supporting intranet platforms and external public-facing websites.
Competencies

Customer Focus – Ensures digital services meet the needs of diverse users, including individuals with disabilities.
Communicates Effectively – Clearly conveys accessibility standards and content guidance to stakeholders.
Manages Complexity – Navigates technical, regulatory, and organizational requirements to deliver compliant solutions.
Drives Results – Implements timely accessibility improvements and content enhancements.
Instills Trust – Demonstrates accountability in ensuring compliance and equitable access to information.
Knowledge

ADA and WCAG 2.1 accessibility standards and guidelines
Web content management systems and digital publishing workflows
User experience (UX) and information architecture principles
Plain language and inclusive content design practices
Accessibility testing methodologies and tools
Skills

Accessibility auditing and remediation
Content editing and optimization for the web
UX evaluation and usability testing
Graphic design with accessibility considerations
Stakeholder training and facilitation
Abilities

Ability to identify and resolve accessibility barriers in digital content
Ability to translate technical standards into practical guidance
Ability to manage multiple projects and priorities in a part-time capacity
Ability to collaborate across cross-functional teams
Ability to analyze data and user feedback to inform improvements
Tools & Equipment

Accessibility testing tools (e.g., WAVE, Axe, Siteimprove)
Content Management Systems (CMS) platforms
Web analytics tools (e.g., Google Analytics)
Design tools (e.g., Adobe Creative Suite, Figma)
Microsoft Office/collaboration tools (Teams, SharePoint)
Background Verification
Minimum Verification Requirements - Please complete the following verification with Accurate/InfoCubic upon candidate's selection. TN Combined Counties & Statewide Search Address History Locator National Criminal Record Search Sex Offender Registry Criminal County & Statewide Search - 7year search, based on residential address history Criminal Federal Search -7 year search, based on residential address history Global Watch AKAs - Search current name and all additional names Please review the comments section of this requisition for any additional background check requirements.