Customer Experience Ops Strategist: Insight & Optimization

Balsam Brands is seeking a Customer Experience Operations Strategist in Boise, Idaho. The role focuses on coordinating with BPO partners, monitoring performance, and driving process improvements to deliver a high-quality customer experience.
It is a hybrid position based in Boise with in-office Monday, Tuesday, and Wednesday. You will analyze customer service data, support escalation management, and contribute to reporting and continuous improvement initiatives across Operations, eCommerce, and

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