Director OF Client Services

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Kyndryl Consult is the fastest-growing business within the organization and instrumental to the company's strategic growth objectives. As a Consult Partner, you will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and creating strategic change agendas within Kyndryl's largest accounts across the C-suite — spanning the intersection of complex business and IT transformation.

We are hiring a Consult Partner to drive meaningful growth within an existing portfolio of insurance accounts. These accounts have foundational relationships in place but represent significant white space — limited Kyndryl footprint with substantial runway for expansion. This is a hunter-farmer hybrid role for someone who thrives in building from a base, not inheriting a mature book of business.

You will own, run, and grow a targeted set of accounts — focusing your energy where you have the greatest right to win and where clients have an immediate need to modernize mission-critical business lines through AI-driven transformation.

Sector Focus

Deep expertise in the Insurance sector, including carriers and distribution ecosystems

Strong understanding of policy administration systems (PAS) and the surrounding technology landscape (billing, claims, CRM, data, actuarial platforms)

Familiarity with leading core platforms (e.g., Vantage, FAST, ALIP, Sapiens, etc.) and modernization programs

Sales & Client Engagement

Proven track record of originating, shaping, and closing both complex and straightforward transformation deals within Life Insurance

Ability to engage C-suite and senior business/technology stakeholders to identify opportunities and drive pipeline growth

Skilled at translating business challenges into technology-led solutions that deliver measurable value

Acts as a trusted advisor, guiding clients on modernization strategies while aligning solutions to business priorities

Core Capabilities

Deep understanding of the end-to-end insurance value chain, including:

Underwriting and new business

Policy administration and servicing

Actuarial modeling, valuation, and risk management

Finance, reporting, and regulatory operations

Ability to credibly engage actuarial, underwriting, and finance stakeholders, translating between technical, actuarial, and business perspectives to shape and sell solutions

Ability to position and sell modernization of legacy PAS environments, including:

Cloud and platform transformation

Data and analytics enablement

Intelligent automation and AI

AI & Value Proposition

Ability to sell and articulate AI-driven transformation, including:

Use of AI/GenAI to enhance underwriting, actuarial insights, and customer lifecycle management

Application of Agentic AI to streamline policy administration and enterprise workflows

Clearly connects solutions to business outcomes, such as:

Faster underwriting and improved risk selection

Enhanced actuarial insight and financial forecasting

Improved customer and agent experience

Reduced operating costs and increased efficiency

Market Presence

Established relationships across Insurance carriers and ecosystem partners in the Northeast

Recognized as a strategic seller and advisor to both business and technology leaders, including actuarial, finance, and underwriting functions

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

What You Will Do
Account Growth & Business Development

Inherit a small portfolio of insurance accounts with existing paperwork and base-level traction — then grow them into sizable, meaningful revenue relationships

Operate with a hunter-farmer mindset: open new doors within existing accounts while identifying and converting net-new opportunities

Focus growth where you have the greatest right to win, prioritizing clients with immediate AI transformation needs and mission-critical modernization agendas

Support the identification, pursuit, and conversion of a pipeline of opportunities; manage scoping, fee negotiation, and risk across engagements

Client Engagement

Build and maintain deep relationships with client CXOs and senior executives — becoming a trusted advisor and the go-to person for strategic technology decisions

Lead C-level client interactions and consulting initiatives, delivering high-quality outcomes alongside senior stakeholders

Drive client satisfaction as measured by Net Promoter Score (NPS) and secure client references for expanded engagement

Financial Accountability

Drive significant financial outcomes through signings, revenue targets, and backlog growth

Ensure sustained profitability, managing margin expectations across engagements

Achieve individual and team utilization targets while maintaining delivery excellence

Leadership & Strategic Contribution

Lead multi-disciplinary teams through complex consulting engagements, fostering a culture of curiosity, innovation, and continuous development

Utilize insurance industry and technology expertise to shape Kyndryl's strategic initiatives and align with the company's broader vision

Drive external eminence — developing thought leadership, intellectual capital, and a strong personal and organizational brand in the market

What You Bring

Proven, repeatable track record of owning, growing, and expanding accounts from a small base into significant revenue relationships

Demonstrated ability to operate in white space — building relationships and pipeline in markets where infrastructure and brand recognition are still developing

Experience in a hunter-farmer hybrid capacity with measurable outcomes in both account expansion and new logo development

Comfort engaging at the CXO level with credibility, gravitas, and the ability to advise on both business strategy and technology transformation

Familiarity with AI-driven transformation use cases and the ability to articulate their value to insurance sector executives

Existing market relationships that accelerate time-to-trust with target accounts

Why Kyndryl Consult

Kyndryl Consult is the fastest-growing practice within Kyndryl — and for good reason. We sit at the intersection of industry expertise and transformational technology, helping the world's most complex organizations modernize what matters most. For the right candidate, this role offers a rare combination: an established entry point into key accounts, a compelling AI-led value proposition, and the backing of a global firm with deep insurance sector credentials.

If you are energized by building, thrive in ambiguity, and have a track record of turning small footholds into strategic partnerships — we want to talk.

The compensation range for the position in the U.S. is $185,760 to $334,320 based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience.

For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $222,960 to $401,160
California (All Other): $204,360 to $367,800
Colorado: $185,760 to $334,320
Massachusetts: $185,760 to $367,800
New York City: $222,960 to $401,160
Washington: $204,360 to $367,800
Washington DC: $204,360 to $367,800
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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