Community Support Manager

*applicants for this position must live in Orange County. Overview: The Better Together team seeks a Family Support Manager to manage and directly support families in crisis through our Better Families Program in Central Florida, which includes Hardee, Highlands, Orange, Osceola, Polk, and Seminole Counties.

He or she will direct all aspects of family support needs including evaluating the situation, matching families to approved volunteer host families, facilitating intakes, developing life goals and plans, and working with and advising host and/or mentor families to achieve successful reunification.

An ideal candidate will have a Human Service‑related degree and a Masters in Social Work or equivalent experience working with vulnerable children and families.

They should feel called to help children and families in crisis and share our passion for keeping children out of foster care and families together.

They should have demonstrated skills in leadership, communication, organization, networking, coaching/training, and motivating volunteers and the community.

He or she will be a self‑starter who is comfortable working remotely with minimal supervision, has a demonstrated ability to analyze problems and find creative solutions, and thrives when challenged.

ROLES AND RESPONSIBILITIES

Assessment and Evaluation: Assess the needs and strengths of the parents, children, and volunteer families in order to make recommendations regarding the temporary and permanent placement of at‑risk children.

Matching and Support Plan Development: Reach agreement with volunteer families on their strengths and interests in mentoring families seeking support, including hosting at‑risk children; evaluate the needs for behavior changes and services required by families seeking support and make recommendations and take actions based on your independent assessment of the situation; collaborate with other BT Regional Staff to match volunteer support families with families seeking support; develop an individualized Support Plan based on your assessment of the characteristics, strengths, and needs of both the volunteer helper families and help‑seeking families; take appropriate actions to reach consensus with both families regarding the Support Plan and the general path forward for all parties.

Mentoring and Coaching: Provide ongoing mentorship and coaching to both volunteer and support‑seeking families to ensure successful implementation of the Support Plan; offer guidance, resources, and support to facilitate positive interactions and progress towards agreed‑upon goals; promote the development of social and personal competence.

REQUIREMENTS & QUALIFICATIONS

A bachelor’s or master’s degree in social work or a related field is preferred.

Related fields of study include, but are not limited to: Bachelor of Social Work (BSW); Bachelor of Science in Human Services (BSHS); Bachelor of Arts in Psychology; Bachelor of Arts in Counseling; Bachelor of Science in Public Health; Bachelor of Arts in Sociology with a focus on Human Services; Bachelor of Science in Community Health; Bachelor of Arts in Nonprofit Management; Bachelor of Science in Family Studies; Bachelor of Science in Rehabilitation Services.

Child Welfare Certification from the Florida Certification Board is preferred.

FIELDWORK REQUIREMENTS

This role requires working primarily in the community we serve, with a majority of time spent in the field engaging directly with families and volunteers.

TRANSPORTATION

A valid driver’s license, vehicle registration, and car insurance are required.

Must have a reliable personal vehicle available for daily work‑related travel.

WORK SCHEDULE

Flexibility to work evenings and weekends is necessary.

Extended hours may be required for events, meetings, training, emergencies, or natural disasters.

Participation in a monthly on‑call schedule is required, with support from local leadership, to address community needs outside of regular business hours.

COMMUNICATION & COLLABORATION

Maintain regular communication with team members to coordinate efforts and provide timely updates.

Ensure accessibility during work hours and on‑call shifts through a reliable phone.

CORE VALUES

Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership‑oriented approach.

TECHNICAL PROFICIENCY

Proficiency or ability to quickly learn the following platforms: Salesforce, Zapier, WordPress, Basecamp.

PHYSICAL REQUIREMENTS

Must be able to lift and carry items weighing 20–30 pounds.

Perform physical activities such as bending, lifting, and standing for extended periods during community outreach and home visits.

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible.

The job is full‑time and may require some work in the evenings and on weekends.

In addition, Family Support Managers participate in our on‑call schedule rotation.

BEACON LOCATION

Better Together is headquartered in Naples, Florida, but this position must reside in Orange County. A majority of your work time in this role will be spent in the community, helping families. Individuals in this role must be comfortable functioning and making decisions in crisis situations. This can involve personally helping individuals relocate to safe spaces and transport them to a safe space. Additionally, individuals in this role will be expected to attend weekly in‑person team meetings and discuss the status of their cases with the team. There also will be quarterly in‑person team meetings during which goals will be set and you will be expected to make suggestions on how to seize new opportunities.

COMPENSATION AND BENEFITS

$56,000 - $60,000 Annual Salary

Sign‑on bonus eligibility

Retention bonus eligibility

Better Together offers a competitive salary and benefits package, which includes a health benefit and generous paid leave plan.

BENEFITS DETAILS

Medical (99% employer paid, employee only)

Dental

Vision

Life Insurance

Paid Holidays

Paid Time off

Retirement Savings Plan with 50/50 employer match up to 6%

Better Together is an equal‑opportunity employer committed to providing a workplace that embraces diversity and inclusion.

We comply with the Americans with Disabilities Act (ADA) and ensure that qualified individuals with disabilities are given equal opportunity for employment and advancement within the company.

ACCOMMODATION REQUESTS

If you require reasonable accommodation during the application process or to perform the essential functions of the job, please contact our Human Resources department at hiring@bettertogetherus.org.

We will make every effort to provide appropriate accommodations and ensure that you have a fair and equitable experience.

ESSENTIAL JOB FUNCTIONS

The essential functions of this position have been outlined in the job description.

Any questions can be directed to hiring@bettertogetherus.org.

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