Customer Support - Promotional Products

NC Custom - the promotional products arm of

Nassau Candy

- is a

Top 40 ASI Supplier

and the industry's leading diversified manufacturer, offering over 3,000 products

across:
Confectionery
Mints
Chocolate
Hard Goods
Health & Beauty
Wellness
Premium Apparel
Soft Goods
With 50+ years of award-winning experience , we proudly service distributors nationwide.
We Make Cool Stuff!
The Opportunity

We're looking for a

Customer Support Specialist

to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What You'll Do:
Manage calls & emails: order status, tracking, production questions
Provide quotes: product, freight, and program pricing
Follow up on large repeat orders, samples, and sales initiatives
Support Outside Sales with administrative tasks
Work with production teams on order updates & custom projects
What You Bring

Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
Strong computer skills: updating accounts, tracking calls, accurate record-keeping
Detail-oriented with excellent follow-up and communication skills (phone/email)
Time management and prioritization in a fast-paced environment
Customer-first approach with problem-solving and listening skills
Comfortable working cross-functionally under deadlines
This is your chance to grow your career with a

thriving, well-established Long Island company .
This is an in-person position located in Hicksville, NY.
We are an Equal Opportunity Employer.

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