Customer Support - Promotional Products

Who We Are
NC Custom — The Promotional Products Arm Of Nassau Candy — Is a Top 40 ASI Supplier And The Industry’s Leading Diversified Manufacturer, Offering Over 3,000 Products Across Confectionery, Mints, Chocolate, Hard Goods, Health & Beauty, Wellness, Premium Apparel, Soft Goods.

With 50+ years of award-winning experience, we proudly service distributors nationwide.

At NC Custom, We Make Cool Stuff!

Location: Hicksville, NY (On-site).

Customer Service Specialist
The Opportunity
We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.

What You’ll Do

Manage calls & emails: order status, tracking, production questions

Provide quotes: product, freight, and program pricing

Follow up on large repeat orders, samples, and sales initiatives

Support Outside Sales with administrative tasks

Work with production teams on order updates & custom projects

What You Bring

Customer support, client services, or inside sales experience (manufacturing/distribution a plus)

Strong computer skills: updating accounts, tracking calls, accurate record-keeping

Detail-oriented with excellent follow-up and communication skills (phone/email)

Time management and prioritization in a fast-paced environment

Customer-first approach with problem-solving and listening skills

Comfortable working cross-functionally under deadlines

Perks & Benefits

Competitive Pay + Annual Reviews

Medical, Dental, Vision, AFLAC & Pet Insurance

Paid Vacation, PTO & Holidays

Employee Discounts

Business casual dress

And more…

Why Join NC Custom?
This is your chance to grow your career with a thriving, well-established Long Island company.

This is an in-person position located in Hicksville, NY.

We are an Equal Opportunity Employer.

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