Program Manager

Deputy Program Manager

This position requires an active Secret clearance to be considered.

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

The Deputy Program Support Manager (DPSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The DPSM shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority.

Compensation & Benefits
Estimated Starting Salary Range for Deputy Program Manager: Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Responsibilities

Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards

Responsible for daily reporting and, with input from the Government Management staff, the DPSM assigns Contractor personnel to specific work areas to accommodate fluctuating workloads

Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1 day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards

Hire and manage a technically proficient and professionally capable staff throughout the life of the contract

Provide delivery of timely and performance‑related data to the Government to allow adequate monitoring, oversight, and performance measurement of support services

Conduct continuous improvement activities to realize improved service delivery capabilities and performance

Promote innovation, efficiency, and effectiveness

Resolve problems with minimal disruption to the activities being performed under the contract

Respond rapidly to additional operational support requests and provide the appropriate levels of qualified staff

Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies

May be requested to provide formal and informal briefings to visitors or at off‑site conferences

Support USG in ongoing studies and evaluations

Ensure satisfactory conformance with contract provisions and performance metrics

Performs other job‑related duties as assigned

Qualifications

Bachelor's Degree

Six (6) years of progressive management experience in a high volume production or office environment

Three (3) years managing a team the size and scope of the Headquarter assigned

Three (3) years managing seasonal/temporary work force

Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook.

Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use

Knowledge and expertise in personnel management

Excellent oral and written communication skills

Advanced understanding of MS office applications (Excel, Word, Outlook, and PowerPoint)

Ability to prioritize workload for large teams and possess excellent organizational skills

Ability to interpret and apply regulatory material

Capable of performing duties of any Records Support Associate

Must be bonded if performing cashier closeout functions

Must pass pre‑employment qualifications of Cherokee Federal

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations.

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