Remote Customer Experience Specialist — Sports Support

Novig is building America's #1 sports prediction market. We are looking for a Customer Experience Specialist (Seasonal) in New York to own live chats and emails, resolve time-sensitive issues during major game slates, and keep the platform running smoothly when every second counts.
You will handle inquiries via Intercom, de-escalate frustrated users, communicate clearly and empathetically, and share feedback to help improve macros, FAQs, and internal docs from a fast-paced, remote-first

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