AI-Driven Customer Experience Product Lead

Capgemini Invent is seeking a Customer AI Product Manager for contact center AI initiatives across multiple U.S. hubs.
You will lead end-to-end AI delivery from definition through UAT and value realization, collaborating with business and technical teams to drive customer experience improvements. Strong AI literacy and experience in AI-enabled transformations are required, with the ability to manage ambiguity and stakeholder expectations across strategy, technology, data, and design.

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