Customer Onboarding Specialist

MemorialSpace is transforming how cemeteries, memorial parks, churches, municipalities, and funeral service providers manage operations through modern digital technology. We are looking for a

Customer Onboarding Specialist

to help new customers successfully implement and adopt the MemorialSpace platform.

Key Responsibilities

Lead the onboarding process for new cemetery and memorial park customers.

Conduct discovery sessions to understand customer workflows and operational requirements.

Configure cemetery maps, burial plots, records, and platform settings.

Deliver online and onsite product training sessions.

Assist customers with data migration and implementation activities.

Coordinate with technical and product teams to ensure successful deployments.

Monitor onboarding milestones and ensure timely go-live.

Develop training materials, onboarding guides, and customer documentation.

Build strong relationships with cemetery operators, administrators, and management teams.

Support customers during the transition from legacy systems to MemorialSpace.

Requirements

Experience in Customer Success, Customer Onboarding, Software Implementation, or Account Management

Excellent communication and presentation skills

Strong organizational and project coordination abilities

Ability to work independently and manage multiple implementations

Customer-focused mindset with strong problem-solving skills

Willingness to travel when required

Preferred Qualifications

Experience in SaaS or enterprise software implementation

Experience working with cemeteries, memorial parks, municipalities, churches, or funeral homes

GIS, mapping, or records management experience is a plus

CRM experience (Zoho, HubSpot, Salesforce, or similar)

What You'll Help Customers Implement

Cemetery Mapping & GIS

Burial Plot Management

Interment & Memorial Records

Family Portal

Vendor Management

Digital Memorial Services

Reporting & Analytics

Multi-Cemetery Management

What We Offer

Competitive salary and benefits

Opportunity to work with a rapidly growing SaaS platform

Exposure to customers across North America

Career growth opportunities

Collaborative and innovative work environment

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