Communications Associate

Emergency Services Communication Associate

The Emergency Services Communication Associate will be responsible for communication with EMS/Rescue systems and relaying pertinent information to the Triage Nurse or Emergency Center Nursing Administrative Supervisor (ECNAS). He/She is responsible for greeting EMS as they arrive and communicating their designated assignment. Responsibilities will also include processing incoming calls related to the Emergency Department. Employees are encouraged to support Spartanburg Regional Healthcare System's involvement in the community we serve.
Minimum Requirements

Education
High School Diploma or GED
Experience
Basic knowledge of Microsoft Windows
Communication/Customer Service Experience
License/Registration/Certifications
EMT with one year experience or EMT-P
1-2 years' experience in dispatch/communication role
Medical Terminology
Core Job Responsibilities

Receive EMS from EMS and enter information into EMR
Communicate critical information to EC Nursing Administrative Supervisor
Coordinate patient placement with Triage RN
Assist with arranging external transport
Send out alerts Code STEMI, Code Stroke, Code Trauma via paging system
Navigate incoming call related to the Emergency Center
Assist with contacting outside agency (coroner, police, etc.)
Other duties as assigned
Physical Requirements

Must be able to withstand the stress and demands of an active communicative position
Must be able to withstand many long hours of sitting, standing, and walking
Must be able to respond calmly and efficiently in a crisis situation
Must be able to make decisions clearly and quickly
Must be able to read, write, communicate and withstand the demands of patients, families, physicians, and nurses in a calm and professional manner
Must have excellent telephone voice and diction
Must be able to read, write, and speak English fluently
Must have manual dexterity, good eye/hand coordination and adequate vision needed in daily work
Must be able to maintain a positive, enthusiastic, helpful personality
Must work effectively with minimal supervision