First Impressions Coordinator

Job Vision

The First Impressions Coordinator creates a warm, welcoming, and organized experience for guests and members from arrival to departure. This role leads hospitality-related volunteer teams to ensure that every person feels seen, valued, and guided while on campus.

Core Responsibilities
Guest Experience & Hospitality

Ensure a friendly, welcoming atmosphere throughout the campus

Oversee Greeters, Hospitality, Prayer, Ushers, Facilities, and Parking & Safety teams

Ensure guests are acknowledged, assisted, and connected to next steps

Monitor campus flow, signage, and accessibility for guests of all ages

Volunteer Leadership

Recruit, train, schedule, and support First Impressions volunteers (Step 1, Step 2)

Manage volunteer onboarding and scheduling in Planning Center Online (PCO) and Rock RMS

Provide clear expectations and encouragement for volunteers

Lead pre-service huddles/check-ins as needed

Build a culture of excellence, kindness, and teamwork

Systems and Coordination

Maintain systems for volunteer follow-up and connection

Coordinate with other ministry areas (Next Gen, Security, Pastoral Staff)

Prepare weekly service needs (building, materials, name tags, signage, golf carts, etc.)

Evaluate and improve the guest experience through feedback and observation

Communication and Collaboration

Serve as point of contact with Central Facilities (PCO room scheduling for porter service, HVAC, etc.)

Partner with campus leadership to align with church vision

Communicate clearly with volunteers and staff regarding schedules and needs

Support holidays, special events, and high-attendance services

Traits of a Great Candidate

Must align with the vision and values of Milestone Church, in accordance with its mission (Reaching People, Building Lives) and Statement of Faith.

Goal-oriented with excellent relational skills.

Exceptional organizational skills and attention to detail.

Ability to independently manage and monitor work, maintaining focus and high-quality standards in a dynamic environment.

Proven reliability and dependability, including regular attendance and punctuality.

Ability to work collaboratively within a team, interacting with other departments and ministries as needed.

Ability to deal with change, delays, and unexpected events.

Proven ability to maintain confidentiality.

Ability to handle multiple projects effectively.

Driven to find solutions that meet complex needs.

Strong communication and interpersonal abilities with a heart for serving people.

Comfortable with technology and eager to learn new systems.

Education and Experience

Related work experience of 3+ years.

A combination of education and experience may be acceptable.

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