Office Manager / Creative Admin

Overview ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.
What we’re seeking Are you the person who makes everything run behind the scenes without anyone having to ask? Do you bring structure, accuracy, and calm to a high-volume operation and take genuine pride in having your house in order? We’re looking for an Office Manager who understands that back-of-house operations are the backbone of a high-performing venue. Someone who manages administrative functions, supports leadership, and creates the organized, compliant, and efficient environment that lets everyone else do their jobs well. No detail is too small. Every system matters. If you bring order to complexity and own the details others overlook, this is where that work is valued.
The role The Office Manager is the operational and administrative hub of the Topgolf venue. This role is responsible for Human Resources administration, payroll processing, hourly recruiting, financial controls, procurement, and compliance; ensuring the behind-the-scenes functions that keep the venue running are executed accurately and on time. The Office Manager also leads and develops a team of Admins, serves as the on-site liaison for Home Office HR and Team Members Relations, and partners with venue leadership to maintain a well-run, compliant, and people-first operation. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.
Salary: Min = $62,272; Max = $76,048.
What you will do Own HR and Payroll Administration: Function as the site liaison for Home Office HR and Team Members Relations issues; ensure consistency with and compliance to federal and state employment regulations; administer HR and Payroll systems accurately and on time; process bi-weekly payroll with a high degree of accuracy; assist with new hire onboarding and create and maintain personnel files; administer Team Members tips in accordance with venue policy.
Manage Financial Operations: Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations; process invoices for payment and follow up with vendors to ensure timely resolution; order office supplies and manage procurement within budgetary guidelines; support venue leadership in maximizing profit and revenue through accurate financial administration.
Lead and Develop the Admin Team: Supervise a team of Admins in providing best-in-class internal service; coach and develop the admin team and drive Team Members engagement; delegate tasks clearly and follow up to ensure timely and accurate completion; build a team culture rooted in professionalism, accuracy, and care for the people we serve.
Own Hourly Recruiting: Manage the full hourly recruiting cycle — from job posting and sourcing to interview scheduling and offer processing; partner with department managers to understand staffing needs and prioritize open roles; maintain accurate and up-to-date job postings across all recruiting platforms; screen applicants, coordinate interviews, and ensure a professional and welcoming candidate experience; track recruiting activity, pipeline status, and time-to-fill metrics for venue leadership; support onboarding of new hourly Team Members to ensure a smooth start from day one.
Support Venue Operations: Perform additional operational duties as assigned by venue leadership; partner with department managers to resolve administrative and HR-related issues quickly; demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
Core Competencies for Success Ensures Accountability: Holding self and others accountable to meet commitments; takes full ownership of HR, payroll, and financial processes; monitors the Admin team’s performance and holds Team Members accountable for accuracy and standards.
Communicates Effectively: Develops and delivers multi-mode communications to convey clear understanding for different audiences; serves as the professional link between venue Team Members and Home Office HR; ensures clear, concise written documentation and reports; shares information proactively.
Builds Effective Teams: Builds strong-identity teams; drives the Admin team to deliver timely, high-quality support; manages competing priorities during high-volume periods or process changes; sets high standards and models them.
Plans and Aligns: Plans and prioritizes work to meet commitments; creates realistic schedules and workflows; anticipates bottlenecks in payroll, onboarding, and vendor payments; aligns administrative priorities with venue needs.
Being Resilient: Remains objective and calm under pressure; helps others recover momentum after setbacks; manages crises such as payroll issues and HR escalations effectively.
Qualifications High school diploma or equivalent
2+ years of experience in an office management or similar administrative role
1+ year of experience in an HR or Payroll function
Experience with hourly recruiting, including job posting, candidate screening, and interview coordination preferred
Proficiency in MS Office (Word, Excel, Outlook)
Must be 21 years of age or older as required by state or local law
Physical Requirements Ability to remain stationary for extended periods at a desk or computer
Ability to move about the venue or office to access files, equipment, attend meetings, or support operational needs
Ability to lift up to 25 pounds occasionally
Ability to travel to multiple venue locations and off-site meetings as required
Ability to operate a computer, keyboard, mouse, and office equipment
Ability to communicate clearly in person, by phone, and electronically; ability to hear in a venue environment
Visual acuity to read documents and computer screens
Benefits Free Play and 1/2 price food
Health, dental, and vision insurance
401(k) with team member match
Well-being programs and mental health resources
EEO and Other Statements Topgolf is an equal opportunity employer and is committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected characteristics. Topgolf participates in E-Verify and will provide Form I-9 information to verify work authorization in the U.S. Unsolicited resumes are not accepted for agency purposes.

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