Office Manager / Creative Admin

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Responsibilities
Contractor and Client Onboarding

Support candidate onboarding, by assisting with pre-employment paperwork completion and coordinating the distribution of PPE and other required assets

Assist with contractor training and certification requirements

Participate in office digital red zones to help communicate onboarding status updates to stakeholders

Partner with centralized teams to support client and contractor onboarding activities, directing candidates or contractors to the appropriate resources.

Lifecycle Management

Serve as point of contact for contractor questions, and facilitate communication to the center (via ACT/OTD and Cases) to support resolution of onboarding, payroll and invoicing issues, such as lost checks with a focus on timely resolution and customer satisfaction

Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.

Manage the processing of distribute live paychecks

Manage contractor travel booking requests

Direct unemployment filing questions and workers’ compensation inquiries to the appropriate teams for resolution

Operational Support Activities

Provide high-quality front-office customer service, including phone and reception support

Partner with talent acquisition to support internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.

In partnership with supervisor, manage internal payroll process

Asset distribution and collection for new internal hires and terminations for internal hires and consultants

Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees

Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.

Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management

In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Qualifications

Associate’s degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable experience in customer service

Ability to prioritize, organize, and problem solve to achieve expected deadlines

Capability of working in a team-oriented environment and deliver/receive feedback in real time

Excellent written/oral communication and interpersonal skills

Ability to build strong partnerships with all internal customers, both locally and in our corporate locations

Integrity and ability to maintain confidentiality while adhering to HR and company policies

Ability to tackle complex issues and develop innovative, practical solutions

Action and detail oriented; able to prioritize while handling multiple tasks

Compensation
The base salary for this position is $42,000 + bonus potential of up to $4,000 per year.

Benefits
Benefits are subject to change and may be subject to specific elections, plan or program terms. This role is eligible for the following:

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Employee Assistance Program

Tuition Assistance

Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Equal Opportunity Employer
Actalent is an equal opportunity employer. We are committed to creating and fostering an inclusive environment for all employees. We encourage all employees to bring their most authentic selves to work. To achieve these goals, we offer a range of community groups and service opportunities for all employees.

Compensation Details
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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