Sailpoint is hiring: Program Manager, Customer & Community Engagement in Austin

Were looking for a Customer & Community Engagement Program Manager to design and scale community engagement programs that activate customers, deepen customer relationships and retention, and drive long-term customer value. This role is responsible for building programs, experiences, and engagement systems that drive repeat participation, peer-to-peer problem-solving, and turn customer engagement into measurable business impact. This role goes beyond traditional community management. You wont simply manage a community youll launch and evolve a modern customer engagement ecosystem. Youll architect and lead programs that energize our customer base, including webinars, events, technical community advocacy initiatives, and scalable engagement campaigns that give customers compelling reasons to return, participate, and grow with us over time.
Youll sit within the Customer Experience & Enablement team and work cross-functionally with Customer Success, Developer Relations, Product, and Marketing to ensure our engagement efforts support customer activation, retention, product adoption, and customer insight generation. Were looking for someone with a strong program management and marketing mindset who can blend strategy, experimentation, and execution to build programs customers genuinely value.
Own the strategy, design, and execution of community engagement programs across channels (webinars, events, forums, community blogs, and more)

~ Build and scale structured programs, including:

~ User-generated content campaigns

~ Design repeatable participation loops that drive ongoing engagement (not one-time events)

~ Own a scaled webinar and events program (content planning, speaker management, promotion, execution, and follow-up)

~ Build a consistent event cadence aligned to community and business priorities

~ Convert event participation into ongoing community engagement and contribution

~ Ensure events are integrated into broader community programs (not standalone moments)

Define what meaningful engagement looks like and how it supports business goals

~ Identify and activate high-potential members and emerging community leaders

~ Translate community engagement into deeper learning opportunities by seamlessly connecting users to formal training and certification in Identity University

Design community-driven activations (challenges, discussions, campaigns) that support key initiatives

~ Partner with marketing to align community programs with campaigns and product launches

~ Ensure community is an active channel in broader go-to-market efforts

Engage with the Customer Success team to develop programs that support customer onboarding, adoption, retention, and advocacy goals

~ Partner with Developer Relations to build a cohesive community experience and complementary engagement programs

~ Collaborate with Product Management to ensure user feedback informs decisions

~ Work with Marketing to ensure that community content and programs align with brand, messaging, and target audiences

~ Build and deploy a cross-functional network of internal Subject Matter Experts and Technical Advocates, leveraging their expertise to champion programs and drive deeper community participation

Analyze program performance and member behavior to identify what drives retention

~ Clear increase in returning and participating community members

~ Events that consistently convert into ongoing community activity

~ A defined and growing group of highly engaged core community members

4+ years of experience in marketing, program management, or community management

~ Proven track record of building programs from scratch and scaling them

~ Ability to translate user feedback and data into clear insights and actions

~ Experience building or scaling a super user, advocacy, or user community program

~ As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoints differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life insurance and Accidental Death & Dismemberment (AD&D)
Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Flexible vacation policy
Holidays: 8 paid holidays annually
Parental support: Employee Assistance Program (EAP) and Care Counselors
Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
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