Newsela is seeking a Director, Scaled/Digital Customer Success to lead the strategy and performance of our scaled customer segments (SMB and Schools). You will manage frontline managers, design a scalable coverage model, and drive adoption, retention, renewal readiness, and long-term account health.
You will build a data-driven experience combining digital engagement with automation, collaborating with CS Operations, Product, Marketing, Sales, and CS leadership to ensure the right level of
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Director OF Digital Strategy
Voiceflow · New York, NY, USA ·
- Job type:
- Full Time