Director OF Digital Strategy

Newsela is seeking a Director, Scaled/Digital Customer Success to lead strategy and performance for SMB and Schools. You will manage frontline managers, design the scaled coverage model, and ensure adoption, retention, and renewal readiness at scale through data-driven programs.
You will collaborate with CS Operations, Product, Marketing, Sales, and CS leadership to deliver the right mix of digital engagement and human touch, build scalable processes, and drive NRR and health signals across the

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