Customer Retention Strategist

Guardian Alarm in Detroit is seeking a Customer for Life Specialist to deliver exceptional customer service by implementing retention strategies, addressing at‑risk customers, and securing renewals or saves.
You will negotiate renewals, upsell products and services, track expiring contracts, and collaborate with sales, operations and field service teams to improve retention. A high school diploma and customer service experience are required for this on‑site, full‑time role.

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