Senior Director, Creative & Brand

As Senior Director, Product Management (Fintech), you own the vision and strategy for Payments and Risk at Housecall Pro. These span the experiences our Pros touch every day, from sending invoices to getting instant access to their funds, the risk protections that keep their money and reputation safe, as well as the platform services that other teams across the company build on. You are accountable for the outcomes that define this domain, including attach and usage, payments GMV, net take and losses, and you lead by prioritizing the solutions our Pros and internal customers actually need over delivering features.

You thrive in the strategic and hands-on, balancing the development of longer-term roadmaps that lead to business impact with the day-to-day execution of product delivery. You manage a high performing team of Product Managers and grow them into the next generation of product leaders, and you partner closely with Engineering, Design, Risk, Analytics, and Strategy and Operations to align everyone on where we are going and how we will get there. Set the long-term product vision and strategy for the payments and risk domains

~Establish key performance indicators (KPIs) focused on payments GMV, engagement, and net take opportunities

~Support your PMs to develop a set of Objectives and Key Results, and deliver on the projects to achieve this vision

~Lead a team of Product Managers, providing coaching to grow the next generation of product leaders

~Develop your product managers as builders who use AI tools and processes to accelerate individual and team velocity in delivering impactful, high-quality solutions to customers

~Collaborate closely with Engineering and Risk to build robust, scalable payments and risk infrastructure as foundational platform services

~Operate across the business as the product lead for Risk, ensuring the product org and broader business understand risk exposure and build solutions with these considerations in mind

10+ years of experience in product management, with at least 7 years in a leadership role

~Stripe, Square) or vertical software platforms

~Direct background or exposure to Risk domains and the protections necessary for delivering financial products

~Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

Fluency in AI product building, having personally shipped AI-native features

~Exceptional judgment and "product taste," with the ability to guide teams toward simplicity and customer value

~alongside the personal resilience to learn from scratch, and successfully thrive in ambiguity

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

~Paid holidays and flexible, take-it-as-you-need-it paid time off

~Equity in a rapidly growing startup backed by top-tier VCs

~Monthly tech reimbursements

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