Director OF Product Marketing

About the Role
MuleSoft is looking for a Senior Director of Product Marketing, GTM & Adoption to own the full customer journey from pre‑sale positioning and launch through post‑sale adoption and expansion across our full portfolio: integration, API management, and Agent Fabric. This role spans both sides of the revenue motion: you will drive go‑to‑market strategy for new products and capabilities while building the lifecycle programs that accelerate time‑to‑value, deepen product adoption, and turn customers into long‑term advocates and expansion revenue. You will report directly to the CMO and lead a team of 2–4 product marketers.

Key Responsibilities

Own GTM strategy for key product launches and capability releases including messaging, sales plays, launch planning, and sales enablement across MuleSoft's full portfolio including Agent Fabric.

Own lifecycle and adoption marketing strategy post‑sale, partnering closely with Product, Customer Success, and Sales to drive usage and reduce churn risk.

Build and scale post‑sale content, enablement, and campaign programs: onboarding journeys, in‑product messaging, adoption playbooks, and expansion campaigns.

Define and track GTM and adoption KPIs (pipeline influence, activation, feature usage, time‑to‑value, expansion rate) and translate insights into marketing programs that move the needle.

Partner with Customer Marketing and Customer Success to identify adoption blockers and build targeted interventions such as webinars, certifications, communities, and success stories.

Lead segmentation strategy for existing customers, ensuring messaging evolves appropriately as customers mature from new users to power users to advocates.

Manage and develop a team of 2–4 product marketers, setting priorities and growing their careers.

Collaborate with the broader PMM & PM org to ensure tight consistency between pre‑sale positioning and post‑sale lifecycle messaging.

Represent the voice of the adopted customer in product and GTM planning.

Excellent written and verbal communication skills; able to translate technical capabilities into customer‑facing value.

Sales Enablement at Scale

Build and run global enablement programs for the entire sales organization, ensuring every seller can confidently articulate the value of MuleSoft and Agent Fabric.

Partner with competitive PMM to deliver enablement content, onboarding programs, field updates, competitive battlecards, and sales plays tailored by segment, industry, and buyer persona.

Partner closely with Sales leadership, Solution Engineering, Technical Architects, Security Architects, and Global Enablement Ops to establish a clear operating cadence with quarterly reviews and measurable KPIs.

Create a repeatable enablement engine that scales globally and adapts to evolving competitive dynamics.

Executive Communications & Leadership Engagement

Partner with Product, Marketing, and Sales executives on key sales plays & messaging, QBRs, and strategic leadership communications.

Serve as a trusted voice for the MuleSoft GTM in senior‑level forums and customer executive briefings.

Collaborate cross‑functionally with PMM peers, Product Management org, Sales Strategy, Sales Programs, and Enablement Ops to ensure consistent and aligned global execution.

Team Leadership & People Management

Lead, coach, and develop a high‑performing GTM PMM team.

Hire, onboard, and foster top talent; build clear career paths, development plans, and succession frameworks.

Foster a culture of clarity, speed, accountability, and inclusion—setting operating rhythms, goals, and regular review cadences.

Scale team impacts through clear ownership, streamlined processes, and strong cross‑functional partnerships.

What You’ll Bring

12+ years of product marketing experience in enterprise software, with deep domain fluency in integration, API management, or agentic AI.

Proven GTM leadership: owned end‑to‑end launches, built positioning & sales plays from scratch, and demonstrated pipeline and revenue outcomes influenced.

Adoption and lifecycle marketing experience: moved customers from signed to activated to expanded and built the programs to prove it.

Exceptional people leadership: grew high‑performing PMM teams, set priorities under ambiguity, and architected a motion from zero.

Executive presence and cross‑functional range: comfortable presenting to the C‑suite, influencing Product, Sales and CS, and representing marketing in high‑stakes conversations.

Sharp communicator who can distill complex technical capabilities into compelling customer‑facing narratives, backed by data fluency and a KPI‑driven approach to program decisions.

Benefits and Compensation
Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $181,700 – $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $218,100 – $332,600 annually.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that is inclusive and free from discrimination. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, and we consider qualified applicants for employment with arrest and conviction records under the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring.

#J-18808-Ljbffr