Social Media Coordinator

Job Details: Title: Social Media Coordinator
Location: New York, NY
Duration: 1 Year with potential to extend or convert
Pay: $30.53/hour
Schedule: Flexible schedule required, including occasional weekends based on business needs
Responsibilities: Serve as a Digital Beauty Advisor across social media platforms by engaging with consumers and followers in a timely and thoughtful manner across TikTok, Instagram, Facebook, and Twitter/X .
Support digital customer care channels by responding to consumer questions, comments, reviews, and product-related inquiries.
Provide personalized, brand-aligned responses that clearly address consumer needs and enhance the overall customer experience.
Monitor social conversations, identify emerging trends, and provide recommendations based on consumer feedback and online engagement.
Escalate critical customer complaints and sensitive issues to internal Brand and Customer Care teams for resolution.
Follow established brand guidelines, FAQs, and communication strategies for product launches and key social moments.
Attend brand trainings, care meetings, and work sessions to stay current on social media strategies and best practices.
Track and maintain social media performance metrics, including response rates, response times, customer satisfaction, and sentiment scores.
Utilize social media management tools such as Sprinklr to monitor engagement, track KPIs, and manage consumer interactions.
Document product feedback and issues in CRM systems to support product improvement initiatives.
Maintain accurate customer records and ensure data integrity across required systems.
Identify opportunities to improve customer care processes, policies, and overall consumer experience.
Qualifications: 1+ years of experience in community management, social media engagement, digital customer care, customer service, or consumer communications .
Experience managing consumer interactions across TikTok, Instagram, Facebook, and Twitter/X .
Strong written communication skills with the ability to create clear, professional, and personalized customer responses.
Experience with social media monitoring tools, CRM platforms, or customer engagement technology .
Familiarity with Sprinklr or similar platforms (Sprout Social, Khoros, Hootsuite, Brandwatch, etc.) preferred.
Strong understanding of social media trends, digital communities, and consumer behavior.
Ability to analyze consumer feedback and translate insights into actionable recommendations.
Experience supporting beauty, cosmetics, skincare, retail, fashion, luxury, or CPG brands is a plus.
Strong attention to detail with the ability to manage multiple conversations and priorities in a fast-paced environment.

#J-18808-Ljbffr