Strategic Onboarding Leader: Accelerate Customer Value

Zoom is seeking an Onboarding Manager to drive world-class onboarding experiences that accelerate customer time-to-value. You will lead structured kickoff calls, coordinate implementations, and guide customers through Day 1–Day 100 adoption while managing stakeholder expectations and ensuring smooth handoffs to specialized teams.
You will develop scalable onboarding playbooks, create self-service resources, and run group webinars for SMB and mid-market customers, partnering with Digital Customer

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