Workplace Experience Lead: Service Standards & Training

Latham & Watkins LLP in New York is seeking a Workplace Experience Manager to elevate service standards, design training programs, and drive operational excellence across offices. The role balances global standards with local business needs and may offer a hybrid schedule.
You will develop onboarding paths, conduct audits, define performance metrics, and leverage technology including knowledge management and AI-enabled tools to improve learning and client service while protecting confidential

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