COMPUTER USER SUPPORT SPECIALIST II AUDIO VIDEO TECH (FULL-TIME CONTRACTUAL)

LOCATION OF POSITION
MDH Office of Enterprise Technology (OET)

GRADE
ASTD14

LOCATION OF POSITION
MDH Office of Enterprise Technology (OET)

Infrastructure & Operations Division, 201 W. Preston Street, Baltimore, MD 21201

Main Purpose of Job
The main purpose of this full-time contractual position will be to plan, coordinate, and support audiovisual (AV) and video teleconferencing (VTC) information technology systems for meetings, events, and hybrid productions. This position will facilitate use of technology hardware and software resources to ensure successful execution of internet and internal meetings, workshops and other events to meet the needs of the MDH. This position will also ensure reliable, high-quality audio and video services that support communication, collaboration, and operations across MDH OET locations.

In Addition, This Position Requires The Selected Candidate To

Be detail-oriented with a focus on quality and customer satisfaction.

Have flexibility to work evenings, weekends, and holidays as required by event schedules.

Minimum Qualifications
Education : Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience : One year of experience responding to Help Desk calls from users of computer systems.

Notes

Candidates may substitute additional experience operating computer equipment for the purpose of data entry, word processing or maintaining information on a year-for-year basis for the required education.

Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications
The desired candidate should possess:

Experience as a Video Technician or in a similar role, preferably in the events, entertainment, or AV industry.

Strong technical experience working with audiovisual equipment, including cameras, video switchers, LED walls, projectors, and signal processors.

Experience with live streaming and presentation software, such as ATEM control, OBS, Wirecast, Vimeo Livestream, Adobe suite, Propresenter 7, & Powerpoint, Facebook Live, Instagram Live, Twitch, YouTube Live, TikTok Live.

Experience troubleshooting technical issues quickly and effectively under pressure, ensuring minimal disruption to events.

Excellent communication and interpersonal skills, with experience interacting professionally with clients, vendors, and team members.

SELECTION PROCESS
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.

As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits.

You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov .

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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