Deputy Director, Information Technology

Deputy Director, IT

Position assigned to this class is responsible for serving as second-in-command in the Information Technology (IT) Department, managing and overseeing departmental operations, resources, staff, and budget, and governance of enterprise IT services with a strong emphasis on cybersecurity, risk management, and compliance. The Deputy Director, IT, acts as a strategic leader, collaborating with internal and external stakeholders to drive innovation, ensure operational excellence, and support the organization's technological needs.
This is a senior management level position, recognized as a supervisory and organizational authority within a specific discipline or demonstrates broad practical knowledge in several major functions. Work involves directing, planning and coordinating across staff and projects/programs. Assists with policy development within assigned functional area or the organization. Leads initiatives related to security, architecture, and enterprise IT maturity. Typically reports to a department head and is a third- or higher-level supervisor.
The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town's needs.
Oversees and manages IT department operations, including staffing, budget management, and service delivery.
Supervises, recruits, trains, and evaluates IT personnel; provides guidance, corrects deficiencies, and enforces discipline and termination procedures as needed.
Collaborates with IT staff and other departments to plan, coordinate, and resolve issues related to projects, programs, and operations.
Provides strategic leadership to foster innovation, flexibility, and creativity within the department.
Regularly communicates and coordinates with other departments to ensure efficient, aligned interdepartmental activities.
Develops, implements, and monitors IT department policies, rules, and procedures.
Responds to public inquiries and internal requests for IT support; communicates official IT policies and department initiatives.
Engages with elected officials, citizens, and other stakeholders on IT-related matters; resolves sensitive issues and concerns.
Serves as an advisor, offering counsel on IT-related topics to leadership.
Facilitates meetings with IT staff, department heads, and relevant external stakeholders.
Prepares presentations for diverse audiences, delivering insights on IT programs, projects, and initiatives.
Manages departmental budgets, ensuring effective cost control, expenditure tracking, and efficient allocation of resources.
Participates in Town leadership and department meetings, contributing to committees and project teams.
Guides the continuous improvement of IT programs by designing, monitoring, and reviewing department initiatives.
Directs and coordinates special projects, programs, and initiatives within the IT department.
Performs additional related duties as assigned.
Education and Experience: Bachelor's Degree from an accredited college or university in Business or Public Administration, Information Technology Management, or a related field, 10 years of related experience, and 5 years of supervisory experience; or an equivalent combination of directly related education and experience. Master's Degree preferred.
Driver's License;
Maintain all certifications/licenses required at job entry.
Managerial principles, practices, techniques and options to successfully motivate and supervise staff; Advanced information technology principles and practices; Budgeting and finance principles and practices; Project management principles and practices; Applicable state, local and federal laws relating to information technology; Personnel related laws and policies; Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities; Applicable Federal, state and local laws, codes, ordinances, rules and regulations; Customer service principles and practices.
Supervising and leading staff;
Managing, identifying, communicating, and carrying out the objectives of the Information Technology department.
Interpreting and applying IT principles, methods, and best practices.
Proficiently using computers and related software applications.
Interpreting and applying applicable federal, state, and local laws, codes, ordinances, rules, and regulations related to IT.
Solving problems and making informed decisions.
Demonstrating effective communication and interpersonal skills for interactions with coworkers, supervisors, the general public, and other stakeholders, ensuring clear information exchange and direction.
Physical Demand - Brief Description - C - F - O - R - N
Standing - Communicating with co-workers, observing work site, observing work duties - X
Sitting - Desk work - X
Walking - To other departments/offices/office equipment - X
Lifting - Supplies, files - X
Carrying - Supplies, files - X
Pushing/Pulling - File draws, tables and chairs - X
Reaching - For supplies, for files - X
Handling - Paperwork - X
Fine Dexterity - Computer keyboard, telephone pad, calculator, calibrating equipment - X
Kneeling - Filing in lower drawers, retrieving items from lower shelves/ground - X
Crouching - Filing in lower drawers, retrieving items from lower shelves/ground - X
Crawling - Under equipment - X
Bending - Filing in lower drawers, retrieving items from lower shelves/ground - X
Twisting - From computer to telephone, getting inside vehicles - X
Climbing - Stairs, step stool - X
Balancing - On step stool - X
Vision - Reading, computer screen, driving - X
Hearing - Communicating with co-workers and public and on telephone, listening to equipment - X
Talking - Communicating with co-workers and public and on telephone - X
Foot Controls - Driving - X
Health & Safety Factors - D - W - M - S - N
Mechanical Hazards - X - Respiratory Hazards - X
Chemical Hazards - X - Extreme Temperatures - X
Electrical Hazards - X - Noise and Vibration - X
Fire Hazards - X - Wetness/Humidity - X
Explosives - X - Physical Hazards - X
Communicable Diseases - X
Physical Danger or Abuse - X
Time Pressure - X
Emergency Situation - X
Frequent Change of Tasks - X
Irregular Work Schedule/Overtime - X
Performing Multiple Tasks Simultaneously - X
Working Closely with Others as Part of a Team - X
Tedious or Exacting Work - X
Noisy/Distracting Environment - X
The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook. Major Benefits for Full-Time Employees (Employees choose the benefits that best meet their needs.)
Health Insurance
Dental Insurance
Vision Insurance
Pre-tax unreimbursed medical and dependent care flexible spending accounts
Arizona State Retirement System membership
Short-term and Long-term disability insurance for the employee
Town-paid basic life insurance
Optional employee-paid employee and dependent supplemental life insurance
Commuter life insurance for business travel and travel to and from work
Deferred compensation plan (457) with employer match
Retirement Health Savings Account
Optional enrollment in Identity Protection Program
Paid holidays, plus one floating holiday annually
Vacation leave hours annually
Four weeks of Paid Parental Leave
Optional income replacement insurance
Worker's compensation insurance
Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
Direct deposit of paychecks
Wellness Programs with incentives