Deputy Director, Information Technology

Important Dates:

This recruitment is scheduled to close on Sunday, August 30, 2026 at 11:59 p.m.
We will do our best to provide you with an application status update by Thursday, September 3rd.
First round interviews will be held on Thursday, September 10th.
JOB CLASSIFICATION SUMMARY

Position assigned to this class is responsible for serving as second-in-command in the Information Technology (IT) Department, managing and overseeing departmental operations, resources, staff, and budget, and governance of enterprise IT services with a strong emphasis on cybersecurity, risk management, and compliance. The Deputy Director, IT, acts as a strategic leader, collaborating with internal and external stakeholders to drive innovation, ensure operational excellence, and support the organization’s technological needs.
DISTINGUISHING CHARACTERISTICS

This is a senior management level position, recognized as a supervisory and organizational authority within a specific discipline or demonstrates broad practical knowledge in several major functions. Work involves directing, planning and coordinating across staff and projects/programs. Assists with policy development within assigned functional area or the organization. Leads initiatives related to security, architecture, and enterprise IT maturity. Typically reports to a department head and is a third- or higher-level supervisor.
The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.
Oversees and manages IT department operations, including staffing, budget management, and service delivery.
Supervises, recruits, trains, and evaluates IT personnel; provides guidance, corrects deficiencies, and enforces discipline and termination procedures as needed.
Collaborates with IT staff and other departments to plan, coordinate, and resolve issues related to projects, programs, and operations.
Provides strategic leadership to foster innovation, flexibility, and creativity within the department.
Regularly communicates and coordinates with other departments to ensure efficient, aligned interdepartmental activities.
Develops, implements, and monitors IT department policies, rules, and procedures.
Responds to public inquiries and internal requests for IT support; communicates official IT policies and department initiatives.
Engages with elected officials, citizens, and other stakeholders on IT-related matters; resolves sensitive issues and concerns.
Serves as an advisor, offering counsel on IT-related topics to leadership.
Facilitates meetings with IT staff, department heads, and relevant external stakeholders.
Prepares presentations for diverse audiences, delivering insights on IT programs, projects, and initiatives.
Manages departmental budgets, ensuring effective cost control, expenditure tracking, and efficient allocation of resources.
Participates in Town leadership and department meetings, contributing to committees and project teams.
Guides the continuous improvement of IT programs by designing, monitoring, and reviewing department initiatives.
Directs and coordinates special projects, programs, and initiatives within the IT department.
Performs additional related duties as assigned.
Education and Experience

Bachelor’s Degree from an accredited college or university in Business or Public Administration, Information Technology Management, or a related field, 10 years of related experience, and 5 years of supervisory experience; or an equivalent combination of directly related education and experience. Master’s Degree preferred.
LICENSING/CERTIFICATION REQUIREMENTS

Driver’s License;
Maintain all certifications/licenses required at job entry.
KNOWLEDGE

Managerial principles, practices, techniques and options to successfully motivate and supervise staff;
Advancedinformation technologyprinciples and practices;
Budgeting and finance principles and practices;
Project management principles and practices;
Applicable state, local and federal laws relating toinformation technology;
Personnel related laws and policies;
Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
Applicable Federal, state and local laws, codes, ordinances, rules and regulations;
Customer service principles and practices.
SKILLS

Supervising and leading staff;
Managing, identifying, communicating, and carrying out the objectives of the Information Technology department.
Interpreting and applying IT principles, methods, and best practices.
Proficiently using computers and related software applications.
Interpreting and applying applicable federal, state, and local laws, codes, ordinances, rules, and regulations related to IT.
Solving problems and making informed decisions.
Demonstrating effective communication and interpersonal skills for interactions with coworkers, supervisors, the general public, and other stakeholders, ensuring clear information exchange and direction.
OVERALL PHYSICAL STRENGTH DEMANDS:

Note: The original document contains tables outlining physical demands and environment. This reformatted description preserves the headings but does not reproduce the table content due to formatting constraints. If you require the full table content, I can provide a table-friendly version in a follow-up.

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