Patient Communications Specialist

Patient Communications Specialist (Part-Time)

Optimal Health and Wellness is looking for a friendly, compassionate, and professional Patient Communications Specialist to join our team. This position is dedicated to providing outstanding customer service by answering incoming phone calls, assisting patients, and ensuring every caller has a positive experience.

As the voice of our practice, you will play an essential role in helping patients navigate appointments, services, and general questions while supporting our providers and office staff.

Position Details

Position: Part-Time

Pay: negotiable (based on experience)

Benefits: No traditional benefits. Employee discounts on office visits, select products, and services.

Primary Responsibilities

Answer a high volume of incoming phone calls with professionalism and warmth

Schedule, reschedule, and cancel patient appointments

Direct calls to the appropriate staff member when necessary

Respond to patient questions regarding services, appointments, and office policies

Take detailed and accurate messages for providers and staff

Return voicemail messages promptly

Verify patient demographic information when scheduling appointments

Provide excellent customer service while maintaining patient confidentiality (HIPAA)

Document patient communications accurately within the electronic medical record (EMR)

Assist patients with general questions regarding office processes

Maintain a calm, courteous, and positive attitude during busy periods

Qualifications

Outstanding verbal communication skills

Friendly, patient, and professional telephone etiquette

Excellent organizational and multitasking abilities

Strong attention to detail

Comfortable using computers and electronic medical records (EMR experience preferred)

Ability to work independently and as part of a team

Previous experience in a medical office, call center, or customer service role is preferred but not required. We are willing to train the right candidate.

Why Join Optimal Health and Wellness?

At Optimal Health and Wellness, we are passionate about helping our patients achieve their healthiest lives through personalized, compassionate care. Every phone call is an opportunity to make someone feel heard, valued, and supported.

If you enjoy helping others, have exceptional communication skills, and want to be part of a growing healthcare team, we'd love to hear from you!