Social Media Operations Lead

To support digital execution, the contract Social Media Operations Lead will manage the lifecycle of social content from request to community interaction, ensuring streamlined workflows and precise documentation while working remotely.
Key responsibilities

Maintain and optimize the master social media calendar in Airtable for a strategic content cadence
Establish and enforce Service Level Agreements (SLAs) for incoming social media requests, managing lead times and asset delivery
Act as the central intake hub for social media requests, tracking statuses and ensuring compliance with brand standards

Required qualifications

Advanced proficiency in Airtable and Hootsuite
Proven experience in creating Standard Operating Procedures (SOPs) for digital or marketing teams
Ability to manage expectations across multiple business units and internal teams
Strong organizational skills with a focus on deadlines and accuracy
Proactive problem-solving skills to identify and address workflow bottlenecks