Web Developer

Title:

Support Center Specialist
Duration:

Long term
Employment Type:

Full-time
Company:

VXSOFT LLC, www.vxsoft.com
Location:

Yerevan, Armenia.
We are seeking a skilled Support Center Specialist to provide high-quality technical assistance, guidance, and training for our growing suite of e-government systems. If you have strong troubleshooting abilities, experience with help desk environments, and a passion for clear communication, we invite you to help us deliver exceptional support to diverse user groups.
Responsibilities

Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way;
Evaluate and resolve users' issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance;
Identify user needs and help them in using specific systems' features;
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users);
Follow up with users to ensure their technical issues are resolved;
Assist in training process of the product customers.
Qualifications

University degree (Bachelor/Master)
Excellent user-level computer skills (MS Windows, Office family products);
Experience in providing technical customer service as a Customer Support Specialist or in a similar CS role, and training users with varying levels of technical expertise;
Solid troubleshooting, verbal and written communication skills;
Familiarity with public administration is a plus;
Experience using help desk, task management software (preferably Jira) and remote support tools (Teamviewer, AnyDesk);
Time management and multi-tasking abilities;
Patience when handling tough cases.
Salary:

Starting from 150.000 AMD Net a month

#J-18808-Ljbffr