Account Manager - Facilities Services

Diversified Maintenance Job Opportunity

Join Diversified Maintenance! We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!
Job Description

Diversified Maintenance is hiring a Client Relations Executive. The Client Relations Executive is responsible for retaining and growing the overall relationship with the customer. The Client Relations Executive works with both the customer and operations team to ensure long term success through the delivery of quality service. The Client Relations Executive may expect to travel 50% to 70% of their time.
Responsibilities:
Target, discover, qualifying, verify, present and validate additional business opportunities
Develop and implement quarterly business reviews and retention strategy
Lead the transition of new/additional business; provide guidance to and partner with operational leaders
High touch with key individuals with the client
Develop strategy map for all strategic clients
Develop, strengthen, and maintain client relationships
Use consultative approach for solutions
Prepare and present client solutions
Manage negotiations to achieve profit objectives
Maintain Salesforce and adequate pipeline to reach goals
Develop vertical markets with additional service offerings to clients
Qualifications (Must Have):
High school diploma or equivalent
Minimum of five (5) years of sales and operations experience in the janitorial or facilities industry
Business level oral and written communication skills; ability to speak, read, and write fluently in English
Ability to multitask and adapt to changing environments
Excellent customer service skills; active listening skills
Experience Microsoft Excel, PowerPoint, Word
Leadership skills; ability to drive teams toward achieving goals
Preferred Qualifications (Nice to Have):
College degree in Business, Marketing, Project Management, or related field of study
Bilingual; ability to speak, read, and write in Spanish, French, or other languages
SalesForce or Customer Relationship Management (CRM) familiarity
Benefits:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing

Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.