Business Development Coordinator / Internet Sales Agent

Business Development Coordinator / Internet Sales Agent
Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

Medical & Dental Plans

Prescription Drug Program

401k Plan

Paid Vacation

Paid Time Off

Paid Sick Days

Paid Holidays

Employee Purchase Programs

Paid Training & Professional Development

Employee Discounts

Employee Referral Program

Responsibilities

Answer customer calls and establish follows-up with sales appointments

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

Provide customers with initial product information & direct them to the appropriate dealership resources

Present initial financing options based on customer needs

Follow up with leads that are not ready to make an appointment or no-show

Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Utilize CRM tracking system daily

Minimum requirements:

Have a positive, growth-oriented attitude.

Be coachable and willing to role-play daily.

Bring energy to every customer interaction.

Believe every customer deserves a remarkable experience.

Continue follow-up until the customer buys, opts out, or becomes unreachable.

Build rapport.

Discover customer needs.

Overcome initial objections.Secure a firm appointment.

Create excitement about visiting the dealership.

Calls logged inCRM

Texts recorded inCRM

Emails tracked inCRM

Notes entered inCRM

Next follow-up scheduled before ending the current activity

Smile while speaking.

Listen more than they talk.

Match the customer's pace.

Speak with confidence and enthusiasm.

Phone experience

Social Media posting experience

BDC experience preferred

Skills & Expected Levels

Phone communication – Excellent

Active listening – Excellent

Typing/CRM – Fast and accurate

Time management – Excellent

Objection handling – Strong

Organization – Excellent

Professional writing – Strong

Follow-up discipline – Exceptional

Qualifications

At least one previous role based in strong customer service experience

Team player attitude

Prompt and courteous

Enthusiastic personality

Must have strong computer skills

Willing to submit to a pre-employment background check & drug screen

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