Customer Advocacy Specialist (Hybrid)

New Jersey Resources is seeking a Customer Advocate for New Jersey Natural Gas (NJNG) to resolve escalated customer concerns, coordinating with regulatory bodies and internal teams. The role emphasizes accurate documentation, professional communication, and adherence to regulatory requirements, including BPU guidelines.
The ideal candidate will have 1–3 years of experience in customer support within a regulated utility, strong problem-solving and interpersonal skills, and the ability to manage

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