Customer Account Manager

Join the Buzz at 5B’s – Where Craft Meets Customer Care At 5B’s, we’re not just decorating apparel—we’re building relationships and delivering quality that speaks for itself. As one of the largest apparel decorators in the U.S., we’re looking for customer-first professionals who are ready to dive into the fast-paced, creative world of custom garment decoration.
As a Business Account Coordinator, you'll work directly with our business clients to guide orders from first contact to final ship—ensuring every detail is perfect and every client is happy with their product.
What You’ll Be Doing

Serve as the go-to point of contact for B2B clients via phone and email
Process, track, and manage custom orders
Collaborate with our production teams to keep projects on schedule
Troubleshoot issues with confidence and professionalism
Become a product expert—understanding fabrics, finishes, and decoration techniques
Champion our quality standards and support a best-in-class customer experience

What You Bring to the Hive

2+ years of B2B customer service or order management experience
Strong written and verbal communication skills
Tech-savvy: quick with data entry, email, and Microsoft Office
Eagle-eye for detail and ability to juggle multiple priorities
A positive attitude and passion for helping others
Bonus: experience in apparel, screen printing, embroidery, B2B customer support/sales

Why You’ll Love Working at 5B’s

Weekly pay — because your work deserves recognition now
Health, dental, and vision benefits to keep you and your family covered
Paid holidays and vacation
Deep employee discounts on decorated apparel
A team culture built on collaboration, respect, and a little bit of fun
Be part of a legacy: From our family’s basement to a 225,000 sq. ft. facility—this is where passion meets production

Welcome to 5B’s – One of America’s Largest Apparel Decorators
At 5B’s, innovation drives us forward while our core values keep us grounded. From a small family basement operation, we’ve grown into a 225,000 sq. ft. facility featuring 400+ embroidery heads, 11 screen print presses, and expanding heat transfer and patch departments. We deliver high-quality custom apparel decoration through expertise, technology, and a commitment to excellence. From our roots to our reach, our commitment remains the same: People-first service, exceptional results.
Discover the 5B’s difference. We’re confident you’ll “Bee” impressed.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance

Work Location: In person
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