Freelance Senior Account Manager

Senior Account Manager / PM Lead

Concept Arts is looking for a highly organized, proactive, and solutions-oriented Senior Account Manager / PM Lead to serve as the day-to-day lead across integrated client accounts and internal teams.
This role sits at the intersection of client service, project management, creative operations, and cross-functional collaboration. The ideal candidate is someone who thrives in a fast-moving creative agency environment, understands how to manage both clients and internal teams, and can keep projects moving forward while maintaining a high level of communication, organization, and accountability.
This person will act as the primary day-to-day contact for assigned accounts, helping manage timelines, workflows, deliverables, approvals, and team coordination across strategy, creative, social, AV, and production.
The ideal candidate has strong traditional agency experience and understands the pace, expectations, and rigor that come with managing large-scale campaigns, high-volume creative workflows, and high-profile clients within an agency environment. Experience working across entertainment, brand, social, or integrated marketing campaigns is strongly preferred.
Key Responsibilities

Serve as the day-to-day client lead across assigned accounts and projects
Build strong working relationships with clients through proactive communication, responsiveness, and organization
Lead weekly status calls, meeting recaps, timelines, and next steps
Manage client expectations, approvals, feedback rounds, and deliverables
Help identify potential risks, timing concerns, or scope changes early
Partner closely with account leadership to ensure client priorities and strategic direction are being executed effectively
Own project timelines, workflows, deliverables, and internal coordination across departments
Build and maintain project plans, trackers, status documents, and schedules
Coordinate cross-functional teams including strategy, creative, AV, social, production, and external partners
Ensure teams have the information, assets, and approvals needed to move work forward
Track project progress and proactively flag roadblocks or resourcing concerns
Help maintain organization across servers, drives, PM systems, and project documentation
Support quality control by reviewing deliverables for accuracy, completeness, and alignment with client briefs
Support account leadership in identifying opportunities for organic account growth
Assist with scopes of work, estimates, timelines, and project documentation
Help track project budgets, timing, and profitability in partnership with leadership and finance teams
Support quarterly planning, account reviews, and client reporting needs
Maintain awareness of industry, cultural, and competitive trends relevant to client business
Foster strong communication and collaboration across internal teams
Help create structure, accountability, and momentum across projects
Serve as a calm, solutions-oriented presence in fast-moving environments
Mentor and support junior team members when needed
Contribute to process improvements that help teams work smarter and more efficiently
Qualifications

5–8+ years of experience in account management, project management, or integrated production within a traditional creative, entertainment, advertising, social, or marketing agency
Strong traditional agency experience managing complex campaigns, fast-paced timelines, client communications, and cross-functional creative teams
Strong understanding of integrated campaign workflows across creative, social, AV, digital, experiential, and production
Proven ability to manage multiple projects and timelines simultaneously
Exceptional communication, organization, and follow-through skills
Experience leading day-to-day client communication and managing stakeholder expectations
Comfortable working in fast-paced, highly collaborative creative environments
Strong problem-solving skills and ability to navigate ambiguity
Experience with project management tools, status tracking, budgeting, and workflow systems
Passion for culture, entertainment, storytelling, and modern marketing
What Success Looks Like

Clients feel we are ahead of them, feel informed, supported, and confident in the agency partnership
Internal teams are aligned, organized, and set up for success
Account and other leads feel supported and confident in that they have a dependable day to day lead who is proactive
Projects move efficiently with clear communication and accountability
Risks and roadblocks are identified early and addressed proactively
Teams operate with stronger structure, visibility, and collaboration