Freelance Senior Account Manager

Senior Account Manager / PM LeadConcept Arts is looking for a highly organized, proactive, and solutions-oriented Senior Account Manager / PM Lead to serve as the day-to-day lead across integrated client accounts and internal teams.This role sits at the intersection of client service, project management, creative operations, and cross-functional collaboration. The ideal candidate is someone who thrives in a fast-moving creative agency environment, understands how to manage both clients and internal teams, and can keep projects moving forward while maintaining a high level of communication, organization, and accountability.This person will act as the primary day-to-day contact for assigned accounts, helping manage timelines, workflows, deliverables, approvals, and team coordination across strategy, creative, social, AV, and production.The ideal candidate has strong traditional agency experience and understands the pace, expectations, and rigor that come with managing large-scale campaigns, high-volume creative workflows, and high-profile clients within an agency environment. Experience working across entertainment, brand, social, or integrated marketing campaigns is strongly preferred.Key ResponsibilitiesClient Leadership + CommunicationServe as the day-to-day client lead across assigned accounts and projectsBuild strong working relationships with clients through proactive communication, responsiveness, and organizationLead weekly status calls, meeting recaps, timelines, and next stepsManage client expectations, approvals, feedback rounds, and deliverablesHelp identify potential risks, timing concerns, or scope changes earlyPartner closely with account leadership to ensure client priorities and strategic direction are being executed effectivelyProject Management + OperationsOwn project timelines, workflows, deliverables, and internal coordination across departmentsBuild and maintain project plans, trackers, status documents, and schedulesCoordinate cross-functional teams including strategy, creative, AV, social, production, and external partnersEnsure teams have the information, assets, and approvals needed to move work forwardTrack project progress and proactively flag roadblocks or resourcing concernsHelp maintain organization across servers, drives, PM systems, and project documentationSupport quality control by reviewing deliverables for accuracy, completeness, and alignment with client briefsAccount Support + GrowthSupport account leadership in identifying opportunities for organic account growthAssist with scopes of work, estimates, timelines, and project documentationHelp track project budgets, timing, and profitability in partnership with leadership and finance teamsSupport quarterly planning, account reviews, and client reporting needsMaintain awareness of industry, cultural, and competitive trends relevant to client businessTeam Collaboration + LeadershipFoster strong communication and collaboration across internal teamsHelp create structure, accountability, and momentum across projectsServe as a calm, solutions-oriented presence in fast-moving environmentsMentor and support junior team members when neededContribute to process improvements that help teams work smarter and more efficientlyQualifications5–8+ years of experience in account management, project management, or integrated production within a traditional creative, entertainment, advertising, social, or marketing agencyStrong traditional agency experience managing complex campaigns, fast-paced timelines, client communications, and cross-functional creative teamsStrong understanding of integrated campaign workflows across creative, social, AV, digital, experiential, and productionProven ability to manage multiple projects and timelines simultaneouslyExceptional communication, organization, and follow-through skillsExperience leading day-to-day client communication and managing stakeholder expectationsComfortable working in fast-paced, highly collaborative creative environmentsStrong problem-solving skills and ability to navigate ambiguityExperience with project management tools, status tracking, budgeting, and workflow systemsPassion for culture, entertainment, storytelling, and modern marketingWhat Success Looks LikeClients feel we are ahead of them, feel informed, supported, and confident in the agency partnershipInternal teams are aligned, organized, and set up for successAccount and other leads feel supported and confident in that they have a dependable day to day lead who is proactiveProjects move efficiently with clear communication and accountabilityRisks and roadblocks are identified early and addressed proactivelyTeams operate with stronger structure, visibility, and collaboration